Terms & Conditions

Prices and VAT

As most food products are VAT free, all our prices are quoted without any VAT added (apart from a handful which do attract VAT at the standard rate – if that’s the case we’ll make it clear).  So, what you see is what you’ll pay.

We’re careful to publish accurate prices but mistakes happen to the best of us.  Its rare, but if we publish a price higher than we meant to, then we’ll automatically refund you the difference.  Likewise, if we publish a price lower than it ought to be, we reserve the right not to fulfil orders at that price.

Payments

You can pay in three ways:

  • If you’d like to pay by card you can do so online or over the phone
  • If you’d prefer to pay by bank transfer just give us a call (01273 476 721) and we’ll set that up with you
  • We also offer 30 days credit to trade customers, subject to the usual checks of course.  Drop us a note (hello@hbingredients.co.uk) or give us a call to discuss setting up an account

Please note that all goods will remain the property of Henley Bridge until paid for in full.

Stock availability

We’ve got oodles of stock in our 30,000 square foot warehouse, but sometimes a product is in high demand or the manufacturer has production issues.  This means that occasionally we may not have some of the products you order in stock. 

If that’s the case, we’ll immediately let you know when it will become available and deliver it as soon as it comes back in stock (or if you’d rather cancel that part of the order that’s fine, we’ll arrange a refund).  In the meantime, we’ll fulfil any other items on your order as usual or if you prefer, we can hold onto them and send one delivery when all items are in stock.

Cancelling orders

If you’ve ordered something by mistake or just had a change of heart, then let us know.  If the goods haven’t been dispatched, we’ll cancel the order and arrange a full refund.  If the goods have been dispatched then we’ll pick them up and refund you minus the cost of picking them up and any opened goods no longer suitable for sale.

Please note that undamaged goods cannot be returned if they’ve been in your possession for more than 72 hours or if we’ve ordered the goods from a supplier especially for you.

Damages

We’re very careful when storing, picking and packing your order.  We also work closely with our transportation partners to ensure that everything reaches you in tip-top condition.  On the rare occasion that something does go wrong though, we’ll make it right. 

Just email (hello@hbingredients.co.uk) or call us (01273 476 721) within 72 hours of the delivery arriving and we’ll arrange a replacement or refund as you prefer.  You can notify us after 72 hours, but please note that at this point refunds and replacements are then at our discretion.

Technical and application advice

We have a team of experts at Henley Bridge who love to share application advice and technical information.  You’re very welcome to tap into their expertise so please do reach out to us if we can help.

Our team share their thoughts in the best of faith, but Henley Bridge accepts no liability for error or omission in the information provided, nor for any consequences which arise out of how this information is used by you.