Report a damage

You can use our online service to let us know if one of the products you've received has been damaged. 

To report a damage you will need the following information:

• Your email address
• Your order number
• A photo of the damaged item/s
• A photo of the product packaging
• A photo of the delivery packaging including the shipping label
  

If you have all this information ready, please fill out the form below. 

Please note: Damages need to be reported within 72 hours of receipt of delivery as per our terms and conditions. Please do not dispose of any damaged items before a member of our team has contacted you as we may need to arrange collection.  

  

*Replacements are dependant on stock availability.

**Credit will be applied for credit account customers.