Report a damage
If you've received a damaged product, you can use our online form below to let us know.
To help us process your claim as quickly as possible, please have the following information ready:
- Your email address
- Your order number
- A photo of the damaged item(s)
- A photo of the product packaging
- A photo of the delivery packaging, including the shipping label
Please see the example below showing the delivery packaging with the shipping label.
Once you have all of the above information ready, simply complete the form below and our team will review your claim.
Please note: Damages must be reported within 72 hours of receiving your delivery, in line with our Terms & Conditions. Please do not dispose of any damaged items until a member of our team has contacted you, as we may need to arrange collection.
* Replacements are subject to stock availability.
** Credit will be applied to customer accounts where applicable.
