Report a damage

You can use our online service to let us know if one of the products you've received has been damaged. 

 

To report a damage you will need the following information:

 

• Your email address

• Your order number

• A photo of the damaged item/s

• A photo of the product packaging

• A photo of the delivery packaging including the shipping label

Please see below an example of the delivery packaging including the shipping label details.

If you have all this information ready, please fill out the form below. 

Please note: Damages need to be reported within 72 hours of receipt of delivery as per our terms and conditions. Please do not dispose of any damaged items before a member of our team has contacted you as we may need to arrange collection.  

  

*Replacements are dependant on stock availability.

**Credit will be applied for credit account customers.