Henley Bridge Machinery General Terms, Conditions and Warranty

1.0 Application area

Any exception to the current terms and conditions has to be approved in writing by Henley Bridge. 

1.1 Deliveries:

All deliveries must be inspected and signed for by the customer on arrival. Any issues must be notified to Henley Bridge within 48 hours of delivery.

If the goods cannot be inspected at the time of delivery, they should be signed for as “goods unchecked” from the carrier. Without this, we will be unable to make a claim from the carrier for any damage caused during transit and therefore may not be able to accept a claim from the customer.

1.2 Installation

A member of our team will be in touch to organise an installation date with you if required, usually within 24-48 hours of delivery (Excluding Weekends and Bank Holidays).

Installation will be carried out by a Chocolate World trained member of staff from Henley Bridge.

1.3 Price

All prices are stated in writing and are net of VAT and are valid for 30 days.

Prices and quotations are not binding. Henley Bridge have the right to change them at any time until the acceptance of an order.

Risk in the goods shall pass to the customer upon delivery and the customer will be responsible for keeping the goods fully insured against theft and damage, howsoever caused. Henley Bridge retains full title to any and all goods until they are paid for in full.

1.4 Delivery:

The estimated lead time for machine delivery is three-four weeks. Lead times are always approximate and delivery dates are given in good faith. Longer lead times can be seen at peak seasons (February/March and October/November). 

1.5 Payment

A 30% deposit is to be paid to secure an order and full payment is required before delivery or within 30 days of delivery if the customer has an agreed credit account with Henley Bridge, unless a pre-agreed payment plan has been signed by both parties. Orders placed are not confirmed until a deposit is received. 

1.6 Intellectual Property

The trademarks, titles, characters, trade names, graphics, designs and other properties are protected intellectual properties owned by CHOCOLATE WORLD and the customer is not permitted to transfer sketches, documents or any other right or document that they receive, to a third party. The customer is not allowed to remove, alter or conceal messages, advertising and / or the logo of CHOCOLATE WORLD that is on the material.

1.7 Returns, refunds and cancellations:

For stock items orders may be cancelled any time before dispatch with a full refund. 

Orders for custom-made machinery cannot be cancelled once a deposit has been paid and any and all such deposits paid for custom-made machinery are strictly non-refundable.

In the event of a cancellation of a custom-made machine by the customer, and without prejudice to the above, Henley Bridge Ingredients Ltd further reserves the right to seek payment of the total balance outstanding including any loss of profit.

1.8 Warranty Conditions

Warranty period:

Chocolate World machinery is covered by a 2-year factory warranty from the date of purchase. Exception only for the table top machine, which is 1-year factory warranty.

Covered defects:

The warranty covers manufacturing defects and faults in parts occurring during normal use. This includes, among others:

Electrical malfunctions not caused by the user

Mechanical defects in the motor, bowl, or other technical parts

Warranty requirements:

The purchase must have been made directly from Henley Bridge

The machine must be used according to the instructions in the product manual

No unauthorized modifications or repairs have been carried out

Correct voltage is used

Exclusions:

The warranty becomes void in the following cases:

Damage caused by misuse or negligent maintenance

Repairs or interventions by non-certified technicians

Installing non-genuine spare parts (non-genuine parts invalidate warranty if they cause damage.)

Damage due to water, fire, or other external influences

Normal wear and tear

1.9 Preventative Maintenance

We recommend the following for longevity of your machinery

• Regular cleaning (not with water or any liquid substance)
• Following the user manual
• Replacing parts when required.

2.0 Liability:

Henley Bridge shall in no circumstances be liable to the customer for any consequential loss of any kind, whether directly or indirectly caused by any fault in the goods or delay in delivery.

2.1 General

If any part of these Terms is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms which will otherwise remain in full force and effect.

These Terms shall be governed by and interpreted according to English Law and the parties submit to the exclusive jurisdiction of the English Courts. 

Warranty claim or technical support:

For warranty claims or technical support, please contact your sales representative or the office at Henley Bridge, where they will be happy to help with your enquires/troubleshooting.

Henley Bridge, Cocoa House, 15, Cliffe Industrial Estate, Lewes, BN8 6JL
Phone: 01273 476 721
Enqiries@hbingredients.co.uk

Opening times:

Monday: 8:00-16:45
Tuesday: 8:00-16:45
Wednesday: 8:00-16:45
Friday: 8:00-16:45
Saturday & Sunday: Closed

Alternatively you can contact Chocolate World Directly:

Email: info@chocolateworld.be

Telephone: +32 (0)3 216 44 27

Mon – Fri, 09:00 to 16:00 CET

Website: www.chocolateworld.be

Address: Smallandlaan 4 unit 2, 2660 Hoboken (Antwerp), Belgium

Don't forget to include your warranty certificate, proof of purchase, and the device serial number when submitting a claim, alongside any photos/videos that may help the case.