Your guide to Henley Bridge online
Whether you're placing your first order, managing multiple business locations or simply finding your way around, we're here to make shopping with Henley Bridge as easy as possible.
Explore our handy guides and frequently asked questions to help you get the most out of your online account.
The Henley Bridge experience
Your account & locations
How do I log in to my account?
How do I log in to my account?
Logging in couldn't be easier!
- Click the account icon in the top-right corner of our website.
- Enter your email address and select Continue.
- We'll send a one-time passcode to your email address.
- Enter your code to securely access your account.
- No passwords to remember! Simply use a new one-time code each time you log in.
Why do I need a one-time passcode?
Why do I need a one-time passcode?
We've made logging in simpler and more secure. Instead of remembering a password, we'll send a unique code straight to your email address each time you log in.
Can more than one person access our business account?
Can more than one person access our business account?
Yes! Multiple team members can be linked to the same business account, each using their own email address to log in.
Access to locations can be managed individually, helping your team order for the right sites.
Why am I being asked to select a location?
Why am I being asked to select a location?
If your business has more than one location linked to its account, you may be asked to select which location you'd like to shop for.
Simply choose your location and you're ready to go! This helps ensure you're ordering for the correct site, with the relevant pricing and payment options.
Why can't I see all my business locations?
Why can't I see all my business locations?
You can only access locations that have been linked to your account.
If a location is missing or you need access to another site, please get in touch with our Customer Services team, who'll be happy to help.
Orders & payments
Where can I view my previous orders?
Where can I view my previous orders?
Keeping track of your orders is easy!
Simply log in to your account and select Orders from your profile menu. Here, you can view your order history, check order details and find previous purchases.
How do I view orders across multiple locations?
How do I view orders across multiple locations?
Managing orders for more than one site? We've made it easy to keep everything in one place.
Head to Orders under your profile and use the Current location dropdown to view orders for your selected site, or choose All locations to see orders across your business.
How do I reorder my favourite products?
How do I reorder my favourite products?
Need to stock up on your usual ingredients? Head to Orders under your profile, find a previous purchase and use the Buy again option to quickly add products to your basket.
How do I view or download an invoice?
How do I view or download an invoice?
Head to Orders under your profile and find the order you're looking for. Where an invoice is available, you can view or download it from your order details.
Shopping online
How do I find the ingredients I'm looking for?
How do I find the ingredients I'm looking for?
Looking for something specific? Use the search bar at the top of our website to search by product name, brand or ingredient.
You can also browse our product categories and use handy filters to narrow down your search.
How do I save products for later?
How do I save products for later?
Found something you love? Use the wishlist feature to save your favourite products in one convenient place.
It's a handy way to keep track of ingredients you'd like to try or products you regularly purchase.
Where can I find product information?
Where can I find product information?
Simply click on a product to explore its description, available sizes and specifications. Where available, you'll also find downloadable product information to help you choose the right ingredient for your creations.
